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Interlibrary Loan (ordering books & articles from other libraries)

What is ILL?

Interlibrary Loan is a formal agreement among libraries to borrow books and obtain copies of journal articles from one another.  It enables TWU students, faculty and staff to obtain materials not owned by the TWU Library.  

 

FAQs

ill request
For TWU Users

NOTE: We've been having problems with our ILL request software, so if it doesn't work, e-mail us at ill@twu.ca

institutional ill policy
Staff from other libraries
By submitting an interlibrary loan request, you are accepting our copyright terms and conditions.  

HOW DO I CONTACT INTERLIBRARY LOAN (ILL) STAFF?

Email: ill@twu.ca
Phone: 604-513-2121 (ext. 3902)


WHO CAN USE ILL?

ILL service is available to current TWU students, staff and faculty. Distance students may order articles, but not books through ILL. Local area alumni are also eligible (with an alumni library card), as are community borrowers. ILL service is not available to affiliate, COPPUL and CURBA borrowers.


WHAT KIND OF MATERIALS CAN I REQUEST?

The most frequently requested items are journal articles and books. Other items that may be available are dissertations/theses, microfiche, and microfilm. Audio-visual materials and course textbooks are not available through ILL.

Materials that can be found in the TWU library or through one of our electronic resources CANNOT be requested through ILL, unless the item is missing.  If the item you are looking for is checked out to another user, use the Request option in the Library catalogue to place a hold on the title.

Each library has its own policy on what types of materials they will lend, so it is not always possible to obtain the item you are looking for.  We will contact you if we are having problems obtaining your requested item.


HOW MUCH DOES IT COST?

Article/Book Chapter

Book/Thesis

TWU & ACTS Faculty/Staff

no charge

no charge

Grad students

$2.00

$5.00

TWU Undergrad students

$2.00

$5.00

Community Borrowers*/Alumni

$15.00

$15.00

*Community Borrowers need to have a current Community Borrower Card before they can order an interlibrary loan.    

***ILL fees will be charged to your Library account.***

The Library and some programs assist in underwriting ILL costs.


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HOW DO I PLACE A REQUEST?

These brief tutorials show:

how to request an article from a journal YouTube
how to request a book chapter YouTube
how to request a book YouTube

Requests can be made using our Online Request Form.  Requests can also be made by following the "Where can I get this (Interlibrary Loan)" link from most electronic databases.


WHEN WILL MY REQUEST ARRIVE?

Journal articles and book chapters are sent as photocopies, and can take from several days to 2 weeks to arrive.  Books, theses, or microfiche/film can take from 1 to 4 weeks.  Please note that once we send out your request, we have very little control over when the materials will be delivered. 

Please allow one week before enquiring about the status of your ILL requests.

Be sure to fill in the Need-By Date on the request form, to help avoid receiving materials past the date that they will be useful to you. 

Rush requests are generally not accepted.


CAN I CANCEL MY REQUEST?

It is sometimes possible to cancel a request.  If we receive your cancellation before the request has been sent to another library, it may be possible to cancel your request.  If the request has been sent, we cannot cancel it.  Decisions will be made on a case by case basis.  Please contact ILL staff at ill@twu.ca to request a cancellation, and we will let you know if your request can or cannot be cancelled.

It may be necessary for us to cancel your request, for any one of the following reasons:

  • Your item is available in the TWU Library;
  • The citation is incomplete or inaccurate;
  • There are no libraries which have the item;
  • There are no libraries which will lend the item to us;
  • The item cannot be obtained by the Need-By Date;
  • The request exceeds copyright restrictions.

As mentioned above, we will contact you if we are having problems obtaining your requested item, or if we need to cancel your request.


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HOW DO I TRACK MY REQUEST?

Go to the Online Request Form and login to your account. Choose from one of the following functions:

      • Choose "List Open Requests" from the menu bar to view your current and active requests

      • Choose "List All Requests" to view all requests you've placed.

From either of these functions, click the Request numbers (e.g. PAT-10000123) for more detailed information.

From these pages you can also send a message to ILL staff, request a renewal, or view the details of your request.


HOW MUCH CAN BE COPIED FROM ONE BOOK OR JOURNAL?

Under the terms of the fair dealing provisions in the COPYRIGHT ACT R.S.C. c. C-42, Trinity Western University Interlibrary Loans cannot order copies of more than an insubstantial amount of a publication.

Detailed information on how much may be copied is available here.

Interlibrary loan requests which exceed copyright limitations will be cancelled.


HOW DO I KNOW WHEN MY ITEMS ARE READY FOR ME?

When your book or article arrives, we will notify you via email.


HOW LONG MAY I KEEP AN INTERLIBRARY LOAN ITEM?

It varies by institution. When your item arrives, check with the ILL staff at TWU Alloway library to get a more precise answer.

I HAVE SOME MORE QUESTIONS. WHO DO I ASK?

Please send your questions: ill@twu.ca.

To reach us by phone: 604-513-2121 (ext. 3902)


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